Do I need to create an account to make a purchase?
Yes, you need to register in order to place an order with us. This also allows you to conveniently manage your account information.

What should I do if I can't log into my account?
If you're having trouble logging into your account, try accessing it from a desktop computer or using a different browser (we recommend Chrome or Internet Explorer) and clearing your browser cache.
If you've forgotten your password or it's not working, you can try resetting it.

What should I do if I can't reset my password?
You can contact our customer service and provide them with your registered email address. Our support team will help reset your password to the default one so that you can change it afterward.

What should I do if the wrong email address is displayed?
If you’ve previously placed an order with us, please provide us with the following information: a screenshot of the payment invoice, the payment date and time, and your correct email address. Our customer service team will locate your order and update your email address accordingly.

Why might the CAPTCHA verification fail during registration?
If you continue to experience problems with CAPTCHA verification, try refreshing the page, clearing your browser cache, or using a different browser. If the issue persists, please contact our website's customer service for further assistance.

What should I do if I have multiple delivery addresses?
You can manage them under "Personal Information" – "Address Management" and add multiple delivery addresses.